What is included in our support?
How long should you wait for an answer?
We respond to support tickets by going over the ticket queue (older tickets first). If you send out multiple emails, this may delay our response.
In terms of response time, we typically reply within the same business day. Sometimes we reply within 2 minutes and sometimes it takes a few hours. We usually don’t have the same reply rates on weekends and holidays so please take that in mind. Our guarantee is up to 24 hours, but usually it’s faster than that.
Who is eligible to receive support?
As long as you have a valid license, we’d be happy to support your questions according to the support guidelines listed above.
Without a valid active license, we’re not able to provide support or assist with specific questions. (except for general inquiries or pre-sale questions)